Last updated: 2 November 2026
At Revision Pro, we are committed to providing high-quality medical education resources. This refund policy applies to purchases of Revision Pro Canada courses, including the MCCQE course, and sets out the limited circumstances under which refunds may be considered.
Your rights under consumer law. If you are a consumer in Canada, the consumer protection law of your province or territory may give you rights to cancel or to a refund. Nothing in this policy removes or limits those rights.
Not passing is covered differently. If you do not pass the MCCQE, see the fail-and-extend guarantee in clause 4.5 of our Terms and Conditions. It extends your access; it is not a refund.
1. Eligibility Criteria for Refunds
Refunds will ONLY be considered if ALL of the following conditions are met:
- Your request is submitted within 14 days of the initial purchase date
- You have accessed fewer than 5 questions or less than 10 minutes of content (whichever occurs first)
- You have not downloaded, screenshot, or otherwise copied any materials
- You have not previously requested a refund for any Revision Pro product
- Your account shows no evidence of sharing or unauthorized access
- The purchase was made directly from Revision Pro (third-party purchases are explicitly excluded)
2. Definition of Substantial Performance
You are deemed to have received substantial performance of the service if you have:
- Accessed 5 or more questions
- Viewed 10 or more minutes of content
- Downloaded any materials
- Accessed the platform on 2 or more separate days
- Shared account credentials or content with third parties
3. Refund Request Process
To request a refund, email support@revisionprosce.com with:
- Full name and account email address
- Order reference number
- Date and time of purchase
- Detailed explanation of why the product fails to meet its description
- Confirmation that you have not substantially used the service as defined above
We will review your request within 5 to 7 business days. Incomplete requests will be rejected without further notice.
4. Processing of Approved Refunds
In the unlikely event a refund is approved:
- Your account will be immediately terminated and all access revoked
- The refund will be processed within 14 to 21 business days, in Canadian dollars to the original payment method
- You will be permanently ineligible for future Revision Pro subscriptions
- We reserve the right to pursue recovery of any materials improperly retained
5. Exclusions and Limitations
- No refunds after 14 days under any circumstances
- No refunds for “change of mind” or “no longer needed”
- No refunds due to exam failure or postponement (see the fail-and-extend guarantee above)
- No refunds for technical issues on user devices
- No partial refunds or pro-rata calculations
- Bundle purchases are non-refundable if any component has been accessed
These limits apply except where the consumer protection law of your province or territory says otherwise.
6. Dispute Resolution
Any disputes regarding refunds shall be subject to the laws of England and Wales, without removing any right you have under the consumer protection law of your province or territory. By purchasing, you agree to attempt resolution through our internal process before pursuing any external remedies.
Contact Revision Pro
Customer support: support@revisionprosce.com
Response time: 5 to 7 business days
This policy is effective from 2 November 2026 for Revision Pro Canada purchases. Revision Pro reserves the right to modify this policy at any time.